Sometimes you might just end up getting an error code in OneDrive.
Just tap the white or Blue OneDrive cloud icon in Windows 10 taskbar, choose More, and then Pause Syncing. We recommend for you to cancel the sync, and upload your files at a slower pace to avoid this problem. Typically, this might happen when more than 100,000 files in your OneDrive. When this happens this could be because you have a lot of files in your OneDrive, or a lot of new files waiting to be uploaded. In another situation, you might get an error or status message showing “Processing 0KB of xMB.” Files might also be stuck for a long time, too. When you’re ready, email the OneDrive support team here. You’ll also have to give consent for Microsoft to search your history. To do this, have the name of the files or folders you are trying to find handy, as well as the data you last accessed them, and on what device. If all else fails, you can have someone from Microsoft Support step in to help you find your file. We would recommend checking our list above for tips on resolve a syncing issue. If you still can’t find the file, then it is likely that it has not yet synced. Check to confirm that the files are not in here. Files that go into the Personal Vault will not show up in your search results. It’s recommended to use the Search Everything box in the upper left corner of the OneDrive website to find the files.Īs another option, you might want to open your Personal Vault in OneDrive. Finally, you might also want to check to see if you saved the files to a location that you recently moved.
You also might want to see if you’re signed in with the right Microsoft Account. If this is a situation that you find yourself in, then you might want to check the Recycle Bin to see if the file is there. My files are missing or lostĪnother common issue with OneDrive is files going missing. Try to delete some files and then sync again. If this is the case, you might see the OneDrive icon in Windows 10 show up with a yellow explanation mark. There also might be situations where your files won’t sync if you’re running close to reaching your OneDrive storage limit. Then, click the icon again, and then choose Resume Syncing.
If all else fails, you can try saving your file with a new name, or stop the sync and restart it. In this case, it is recommended to go to the OneDrive website and use the Search everything box to find it. As a secondary option, you also might want to check to see if you might have saved the files to a location you didn’t intend to, or moved the files by mistake. If this is the case, you’ll want to make sure that the file is not larger than 100GB with a personal account or 15GB with a work or school account. The most common problem with OneDrive is files not syncing. In our latest Microsoft 365 guide, we’ll take a look at some of those problems, and how you can fix them. This can be related to a sync issue, or a more serious problem with files going missing. However, there are some rare instances where the app will not work as planned, and you could get an error code or see an error icon. Most times, OneDrive in Windows 10 works in the background and syncs up your files to the cloud.